Accessibility Mapping
Tested UI elements with screen readers (NVDA, TalkBack) and high-contrast color checkers to guarantee WCAG 2.1 AA compliance.
Civic experience · Inclusive design
Nagrik
App.
Accessibility-led civic technology designed around the citizens digital services usually forget—senior citizens, visual impairments, and regional language speakers.
Civic TechSector
UX & Accessibility DesignDigitAlly Scope
WCAG 2.1 AACompliance
3 LanguagesMultilingual
The Challenge
Accessibility cannot be an afterthought.
Most public municipal web portals suffer from dense text walls, low-contrast color choices, tiny touch targets, and complex form structures.
This created severe barriers for senior citizens and non-English speaking residents attempting to submit municipal grievances, track sanitation requests, or pay civic utility bills online.
Impact
Inclusive design in action.
WCAG 2.1 AAFull accessibility compliance
3 LanguagesMarathi, Hindi & English
3 StepsSimple grievance filing workflow
62%Increase in elder citizen self-service adoption
Inclusive Approach
Designing for universal access.
Native Multilingual UX
Designed seamless instant language switching (Marathi, Hindi, English) with culturally contextual icons and clear typography.
48px+ Ergonomic Targets
Enlarged all interactive buttons and inputs to 48px+ touch targets for effortless tap accuracy on any device screen size.
Guided Audio Feedback
Integrated voice-prompt support for visual guidance during form submissions and ticket tracking status check-ins.
Next Case Study